Login · Access & recovery
Logging in, and keeping your rewards accessible
A locked account can't claim rakeback, cashback or referral payouts. Here's what actually causes that.
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username or email address, with optional 2FA if you've switched it on.
Forgot your password
Head to the login screen
Click through to password reset rather than guessing.
Give it your registered email
Enter your registered email address - the casino sends an email with reset instructions.
Follow the link
It lands in your inbox - set a new password from there.
What actually gets an account locked
- Not responding to a KYC-related contact attempt within 2 weeks of a withdrawal request
- Suspected fraud, collusion, or chargebacks
- Multiple accounts, including one per household (multi-accounting is treated as fraud)
- Using a VPN to mask location or identity
- Being enrolled in an external self-exclusion program
- Providing false or incomplete registration data
Generally requires completing/cooperating with the KYC process - the casino has final discretion on reinstatement.
Your loyalty tier itself is safe either way - it's based on lifetime wagering, a historical record that doesn't reset. Unclaimed rakeback, cashback and referral payouts just sit waiting in your rewards tab until the lock is resolved.
Questions people ask
What do I log in with?
Your username or email address. 2FA is optional.
Do I lose unclaimed rewards if my account gets locked?
No - rakeback, cashback and referral payouts just wait in your rewards tab until the lock resolves. Your loyalty tier is unaffected either way.